RSA Courses Online - etrainu.com

etrainu Support

etrainu offers free help to clients and users who have any difficulties with etrainu training or systems.

Our support team can provide assistance with ...

  • Setting up your account
  • Accessing training modules
  • Course information
  • Training queries
  • Language literacy and numeracy support
  • All other queries or questions you may have

You can email our support team at helpdesk@etrainu.com

It is our policy to reply to all email requests within 48 Hours (Monday to Friday) however we will attempt to respond as soon as possible.

You can phone our help desk on 1300 etrainu (1300 3872468) Monday to Friday from 7:30am to 5:30pm.

Before contacting us please read Frequently Asked Questions or the Participant Handbook which may assist in addressing your queries.

Please ensure that all help enquiries include:

  • Your name
  • Your username and password
  • The name of your employer (if they provided you with Key Codes)
  • Your e-mail address and contact phone number
  • A description of the problem encountered
  • Details of any error messages

Live Training Sessions

To learn more join one of our free live training sessions delivered in real-time by our friendly trainers. The webinar sessions are regularly scheduled and session times are updated here. To register for one of the sessions, simply click on a date below.

Learner

User Training
Learn how to manage your etrainu account and access your allocated training.

Wed, May 1, 2013 10:00 AM - 10:30 AM AEST
Wed, May 8, 2013 10:00 AM - 10:30 AM AEST
Wed, May 15, 2013 10:00 AM - 10:30 AM AEST
Wed, May 22, 2013 10:00 AM - 10:30 AM AEST
Wed, May 29, 2013 10:00 AM - 10:30 AM AEST
Wed, Jun 5, 2013 10:00 AM - 10:30 AM AEST

System Administrator Training
Learn how to add participants, allocate training, view reports and manage your etrainu learning system at an administrator level.

Tue, Apr 30, 2013 3:00 PM - 3:30 PM AEST
Thu, May 2, 2013 9:30 AM - 10:00 AM AEST
Tue, May 7, 2013 3:00 PM - 3:30 PM AEST
Thu, May 9, 2013 9:30 AM - 10:00 AM AEST
Tue, May 14, 2013 3:00 PM - 3:30 PM AEST
Thu, May 16, 2013 9:30 AM - 10:00 AM AEST
Tue, May 21, 2013 3:00 PM - 3:30 PM AEST
Thu, May 23, 2013 9:30 AM - 10:00 AM AEST
Tue, May 28, 2013 3:00 PM - 3:30 PM AEST
Thu, May 30, 2013 9:30 AM - 10:00 AM AEST
Tue, Jun 4, 2013 3:00 PM - 3:30 PM AEST
Thu, Jun 6, 2013 9:30 AM - 10:00 AM AEST

Register for a session now by clicking a date above: Once registered you will receive an email confirming your registration with information you need to join the Webinar.

System Requirements
PC-based attendees
Required: Windows 7, Vista, XP or 2003 Server

Mac-based attendees
Required: Mac OS X 10.5 or newer

Mobile attendees
Required: iPhone, iPad, Android phone or Android tablet