etrainu Support

etrainu offers free help to clients and users who have any difficulties with etrainu training or systems.

Our support team can provide assistance with ...

• Setting up your account
• Accessing training modules
• Course information
• Training queries
• Language literacy and numeracy support
• All other queries or questions you may have

You can email our support team at helpdesk@etrainu.com

It is our policy to reply to all email requests within 48 Hours (Monday to Friday) however we will attempt to respond as soon as possible.

You can phone our help desk on 1300 etrainu (1300 3872468) Monday to Friday from 7:30am to 5:30pm.

Before contacting us please read Frequently Asked Questions or the Participant Handbook which may assist in addressing your queries.

Please ensure that all help enquiries include:

• Your name
• Your username and password
• The name of your employer (if they provided you with Key Codes)
• Your e-mail address and contact phone number
• A description of the problem encountered
• Details of any error messages