etrainu Support
etrainu offers free help to clients and users who have any
difficulties with etrainu training or systems.
Our support team can provide assistance with ...
- Setting up your account
- Accessing training modules
- Course information
- Training queries
- Language literacy and numeracy support
- All other queries or questions you may have
It is our policy to reply to all email requests within 48 Hours
(Monday to Friday) however we will attempt to respond as soon as
possible.
You can phone our help desk on 1300 etrainu (1300 3872468)
Monday to Friday from 7:30am to 5:30pm.
Before contacting us please read Frequently
Asked Questions or the Participant Handbook which may assist in
addressing your queries.
Please ensure that all help enquiries include:
- Your name
- Your username and password
- The name of your employer (if they provided you with Key
Codes)
- Your e-mail address and contact phone number
- A description of the problem encountered
- Details of any error messages
Live Training Sessions
To learn more join one of our free live training sessions delivered in real-time by our friendly trainers. The webinar sessions are regularly scheduled and session times are updated here. To register for one of the sessions, simply click on a date below.
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User Training
Learn how to manage your etrainu account and access your allocated training.
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| Wed, May 1, 2013 10:00 AM - 10:30 AM AEST |
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| Wed, May 8, 2013 10:00 AM - 10:30 AM AEST |
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| Wed, May 15, 2013 10:00 AM - 10:30 AM AEST |
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| Wed, May 22, 2013 10:00 AM - 10:30 AM AEST |
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| Wed, May 29, 2013 10:00 AM - 10:30 AM AEST |
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| Wed, Jun 5, 2013 10:00 AM - 10:30 AM AEST |
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System Administrator Training
Learn how to add participants, allocate training, view reports and manage your etrainu learning system at an administrator level.
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| Tue, Apr 30, 2013 3:00 PM - 3:30 PM AEST |
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| Thu, May 2, 2013 9:30 AM - 10:00 AM AEST |
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| Tue, May 7, 2013 3:00 PM - 3:30 PM AEST |
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| Thu, May 9, 2013 9:30 AM - 10:00 AM AEST |
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| Tue, May 14, 2013 3:00 PM - 3:30 PM AEST |
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| Thu, May 16, 2013 9:30 AM - 10:00 AM AEST |
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| Tue, May 21, 2013 3:00 PM - 3:30 PM AEST |
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| Thu, May 23, 2013 9:30 AM - 10:00 AM AEST |
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| Tue, May 28, 2013 3:00 PM - 3:30 PM AEST |
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| Thu, May 30, 2013 9:30 AM - 10:00 AM AEST |
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| Tue, Jun 4, 2013 3:00 PM - 3:30 PM AEST |
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| Thu, Jun 6, 2013 9:30 AM - 10:00 AM AEST |
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Register for a session now by clicking a date above:
Once registered you will receive an email confirming your registration
with information you need to join the Webinar.
System Requirements
PC-based attendees
Required: Windows 7, Vista, XP or 2003 Server
Mac-based attendees
Required: Mac OS X 10.5 or newer
Mobile attendees
Required: iPhone, iPad, Android phone or Android tablet
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