Retail Courses

Cash Register

This module provides an understanding of cash registers and till procedures, including the Point of Sale Terminal (P.O.S.T), till security, customer service and other elements of cash handling.

The training outlines essential skills vital to any many industries where a cash register is used including managing takings and floats.

Confidence in Selling Self

Being confident in your workplace will help you to get the most out of your day and enjoy your time at work!

We all have times where we feel challenged by our jobs, however a positive attitude and a belief in your ability will ensure you can overcome all obstacles.

In this module we will look at how you can increase your confidence and perform at your best at work.

Customer Types

In this module we look at some of the key things to consider in relation to different customer types in a retail, sales or customer service environment. A range of different people come to your environment.

Learn how to identify, consider, and relate to various customer types and their needs.

Greet, Meet and Repeat

A must for your staff when first greeting customers, engaging with customers and reinforcing the opportunity for repeat business.

The Greet Meet Repeat process covers the customer's arrival at the store and greeting, how we should first engage and understand the customer''s needs.

Finally the module looks at how to farewell the customer properly with a view to Repeat business.

Healthy Eating

In this module you will learn about the damage unhealthy food can do to your body and what sort of food will keep your organs and systems healthy.

When you have finished this program you will understand the difference between good and bad energy by learning how to crack the code. This will lead to a more balanced diet and much healthier lifestyle.

Merchandising the Environment

In this module Merchandising the Environment - Top Tips we will take a look at some of the key factors which influence a customer in retail a environment and some basic things you can do to maximise the positive effects of that impact.

Learn about a range of environmental top tips to consider when merchandising a retail environment.

Retail Operations

This module covers the skills, knowledge and attitudes required for general operations in a retail store.

It includes operating the point of sale equipment, applying store policies and procedures, dealing appropriately with the customer and packing or wrapping items for transportation.

This module will also include some retail housekeeping techniques and provide a general over and introduction to a retail environment.

Sales Process

Become more confident in selling to customers and achieving results in a retail environment.

This module provides an understanding of what selling is, customer expectations and how to use a sales process to achieve the best results.

Expand your knowledge and increase sales revenue and work satisfaction!

Stock Control

Every organisation, big and small, needs to use Stock Control to be able to know what stock they have at any given time.

It makes sound business sense for all those involved in the Stock Control process to have an understanding of the complete process.

This module is designed for professionals who are involved in any stage of the Stock Control process.

Solving Customer Problems

Problems arise in business every day. It is essential in any role that you can assess problems and find effective solutions to problems.

Save time, solve problems in the long term and promote internal and external customer loyalty through learning how to manage issues in a calm, responsive and solution focussed manner.

This module will assist you in solving problems quickly and reduce the impact of the problem on other members of staff.

The Brain and Why People Buy

The Brain and Why People Buy looks at some of the impacting factors which influence why customers buy.

We will also look at what you can do to maximise the experience and the potential a customer will buy from you.

The more we understand why people buy the better success we will have in selling products or services.

Transfer of Confidence

Transferring Confidence is about taking belief in yourself or a product and transferring that confidence to another person! The confidence you feel about the product or yourself is transferred to another person so they will feel the same way.

In this module we will look at a series of techniques which can be used in selling yourself during interviews; interactions with customers, colleagues and presentations and in transferring confidence when a customer is buying a product or service.

Top Telephone Techniques

Answering the phone properly is critical to any business. This module covers the important need to know information when answering the phone.

Be prepared to engage with customers on the phone and dealing with difficult situations on the phone.

Working in a Team

Working in a team can be hugely rewarding and inspiring. Together, a successful team is very powerful and can create exciting results. Teamwork however, can also be stressful and challenging.

Increase your value to the team so that your working environment can be enjoyable for everyone including yourself, your team members and of course your clients.

This module will help you to understand team dynamics and teach you how you can be a better team member.