Refunds

Refunds may occur in the following circumstances

• Where a participant cancels his/her position in the training, 5% of program fees will be refunded.
• Where a participant seeks a refund on the basis of an incorrect charge being accepted by etrainu.
• Where a participant seeks a refund following cancellation of the enrolment prior to the commencement of the course, 5% of course fees will be refunded.
• Where a participant seeks a refund following cancellation of enrolment in favour of enrolment at an alternative vocational education institution, a partial refund (generally 5%) shall be made provided that such refund shall be conditional upon the satisfactory evidence of the subsequent enrolment have been made, and the application is received before 20% of the course time has elapsed.
• Where the participant is unable to access the course within a reasonable time frame following payment due to technical difficulties which are caused by etrainu (deemed to be more than five working days), a full refund of all charges will be made.
• Where a participant’s enrolment has been terminated due to disciplinary action, fees will not be refundable.
• Refunds will be made by cheque in favour of the participant or the entity which paid for the course.